Introduction to Volume 19, Issue 3

Our May 2024 essay is “Global-Local Dynamics: Strategies for Cross-Cultural UX Design in a Globalized World,” by Apala Lahiri Chavan and Revathy Sivasubramaniam. The essay describes the contestation, homogenization, and hybridization (CHH) framework to guide global design strategies. This issue also includes two research papers: one on trauma-informed design, and the other on augmented reality. […] [Read More]

Global-Local Dynamics: Strategies for Cross-Cultural UX Design in a Globalized World

Introduction We live in a connected world in which people and places are closer than ever, thanks to advances in technology and transportation. This interconnectedness has opened huge global markets for products and services which, for designers, presents both exciting opportunities and tough challenges. Designing for people from different cultures is difficult because it involves […] [Read More]

Trauma-Informed Design: Leveraging Usability Heuristics on a Social Services Website

Abstract Trauma-informed design and technology have been an important topic of discussion in the last 5 years in user experience. However, little exists to offer practical direction for practitioners applying trauma-informed approaches to websites, apps, and other digital tools. This paper shares an example of applying trauma-informed (TI) principles to a social service agency website […] [Read More]

Augmented Reality (AR) Lenses: User Experience on Snapchat

Abstract Augmented Reality (AR) is established in a wide range of fields, but a specific area of application is AR content on social media. Because AR content can be a business offering, new opportunities are arising to present products and services to users of social media. AR filters or lenses may be published by companies […] [Read More]

Introduction to Volume 19, Issue 2

Our February 2024 essay is “Designing for Trust: The Crucial Role in Digital User Experiences,” by Vandhana Bhaskaran. The essay describes the importance of designing for trust to create user experiences that establish sustainable customer relationships. This issue also includes two research papers, both on adaptations of well-known standardized UX questionnaires (SUS and UEQ).  The […] [Read More]

Designing for Trust: The Crucial Role in Digital User Experiences

“Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don’t; rather, trust is a pragmatic, tangible, actionable asset that you can create.” – Stephen Covey In today’s ever-evolving, dynamic social landscape, characterized by rapidly changing expectations and the influence of emerging technologies, few enduring traits […] [Read More]

ESUS: Aligning and Simplifying SUS for Enterprise Applications

Abstract Throughout the last few decades, researchers have developed standard usability questionnaires to evaluate usability and present a single score that represents a product’s overall level of ease of use. One of the most notable questionnaires is the System Usability Scale (SUS) (Sauro & Lewis, 2009). However, since the SUS was introduced in 1986, products […] [Read More]

Generalized User Experience Questionnaire (UEQ-G): Holistic Measurement of Multimodal UX  

Abstract The User Experience Questionnaire (UEQ) is a commonly used tool for measuring product experience. This study covers extending the UEQ to measure multimodal experiences that include both product and service experiences. Currently, no questionnaires measure holistic user experiences, including pragmatic and hedonic qualities, for both product and service experiences. Through three study phases, we […] [Read More]