Articles by Paula Bach, PhD

headshot of author Paula BachDr. Bach is a Principal Research Director in Microsoft Azure Data. Her career has spanned over a decade producing and evangelizing customer insights to help teams make more human-centered product decisions. She earned a PhD in HCI at the College of Information Sciences and Technology at Penn State University.

ESUS: Aligning and Simplifying SUS for Enterprise Applications

Abstract Throughout the last few decades, researchers have developed standard usability questionnaires to evaluate usability and present a single score that represents a product’s overall level of ease of use. One of the most notable questionnaires is the System Usability Scale (SUS) (Sauro & Lewis, 2009). However, since the SUS was introduced in 1986, products […] [Read More]