Articles by Bill Albert

Bill Albert is Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He is Co-Editor in Chief of the Journal of Usability Studies. Prior to joining Bentley, he was Director of User Experience at Fidelity Investments. He has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research.

The JUS Top 10 Articles: 2005–2021

The first issue of the Journal of Usability Studies was published in November 2005 with Avi Parush as the Editor in Chief and an essay by Jakob Nielsen. That means that with the current issue, August 2021, JUS has completed its 16th volume of essays and peer-reviewed articles by and for usability and UX researchers […] [Read More]

Introduction to Volume 16, Issue 4

We are sharing an essay by Bill Albert and Jim Lewis titled “The JUS Top 10 Articles: 2005—2021.” The authors provide a summary of the most viewed articles since the inception of the Journal in 2005. An abstract and brief commentary is provided for each article. The first article titled “Labeling and Placement of the […] [Read More]

Introduction to Volume 16, Issue 3

Our May 2021, invited essay is “The Best of Times for UX Research, the Worst of Times for Usability Research?” by Jason Buhle.  He describes how the landscape of usability and UX research has been changing and provides recommendations for increasing the academic and professional standing of usability research.  In addition to the essay, this […] [Read More]

Introduction to Volume 16, Issue 2

We are delighted to publish an essay by Lesley-Ann Noel and Marcelo Paiva titled “Learning to Recognize Exclusion.” The authors pose critical questions: Who do we exclude in our work as UX researchers and designers, and how do we work toward a more inclusive research and design practice? As part of their essay, the authors […] [Read More]

Introduction to Volume 16, Issue 1

Our November 2020 invited essay is “No Interface? No Problem. Applying Human-Centered Design and HCDAgile to Data Projects,” by Carol Righi. The essay describes the insights of a group of human-centered designers, agilists, data scientists, and other technology enablement practitioners who tackled the question of how to apply the principles and practices of human-centered design […] [Read More]