Articles by Bill Albert

Bill Albert is Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He is Co-Editor in Chief of the Journal of Usability Studies. Prior to joining Bentley, he was Director of User Experience at Fidelity Investments. He has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research.

Introduction to Volume 15, Issue 3

Our May 2020 issue features an essay from Bernard Rummel, “About Time: A Practitioner’s Guide to Task Completion Time Analysis.” This essay brings together lines of research that he has published in the Journal of Usability Studies, formatted to help practitioners understand how to get more out of time-on-task data collected in usability studies.  In […] [Read More]

Introduction to Volume 15, Issue 2

Our February 2020 issue starts with an essay from Gilbert Cockton, “Usability Diverges Media Converges, Design Remerges.” In the essay, he provides a historical perspective on relationships between UX design and other design traditions and approaches, including design theory, creative design practice, design thinking, agile, and service design. In addition to the essay, this issue […] [Read More]

Introduction to Volume 15, Issue 1

We are delighted to publish an essay by Carol Barnum titled “The State of UX Research.” The author discusses the current trends towards faster, informal research studies. She reviews the current state of UX education and questions whether short UX courses are providing students and professionals with the necessary rigor. She also takes a look […] [Read More]

Introduction to Volume 14, Issue 4

Our August 2019 issue starts with an essay from Carol Smith, “Intentionally Ethical AI Experiences.” In this essay, she explains how bias can enter artificial intelligence applications and the important role user experience professionals can play in reducing bias in the AI development steps of content/curation, model training, and maintenance. In addition to the essay, this […] [Read More]

Introduction to Volume 14, Issue 2

We are delighted to publish an essay by Sara Czaja titled “Usability of Technology for Older Adults: Where Are We and Where Do We Need to Be.” The author discusses the difficulty of older adults in using information and communication technologies (ICTs), including potential usability barriers. She reviews the work done as part of the […] [Read More]