Articles by Bill Albert

Photo of Bill AbertDr. Albert is Senior Vice President and Global Head of User Experience at Mach49, a growth incubator for global businesses. Prior to joining Mach49, Bill was Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has presented his work in user experience at more than 50 national and international conferences, and has published his research in the areas of eye tracking, data visualization, service design, and information design. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research focusing on cognitive demands in the use of navigation systems.

Introduction to Volume 17, Issue 3

Our May 2022 essay is “Welcome to the Journal of User Experience,” by Bill Albert and Jim Lewis. They announce our journal’s new name, Journal of User Experience (JUX), and provide some background and thoughts about the change. In addition, this issue includes two research papers. One is about the relationship between users’ perception of […] [Read More]

Welcome to the Journal of User Experience

In November 2005 the first issue of the Journal of Usability Studies was published. At that time, the name of our association was the Usability Professionals Association (UPA). As the scope of interest of UPA’s members expanded beyond usability, the association changed its name in June 2012 to the User Experience Professionals Association (UXPA) (Dray, […] [Read More]

Introduction to Volume 17, Issue 2

For the February 2022 issue, the invited essay is “UX Standards and UX Maturity” by Brian Traynor. He reviews the work of many standards committees, working groups, and documents that are relevant to UX researchers and practitioners. In addition to the essay, this issue includes two methodological research papers—one on personas and the other on […] [Read More]

Introduction to Volume 17, Issue 1

For the November 2021 issue, the invited essay is “Dual Cognitive UXD and Explainable AI” by Karen Cham, Raida Shakiry, and Carl Yates. They describe research in eCommerce and games UX that provides a foundation for dual cognitive, or deep UXD, to understand relationships between biometrics, persuasion, and ethical UX design to support the development […] [Read More]

Introduction to Volume 16, Issue 4

We are sharing an essay by Bill Albert and Jim Lewis titled “The JUS Top 10 Articles: 2005—2021.” The authors provide a summary of the most viewed articles since the inception of the Journal in 2005. An abstract and brief commentary is provided for each article. The first article titled “Labeling and Placement of the […] [Read More]