Articles by Bill Albert

Photo of Bill AbertDr. Albert is Senior Vice President and Global Head of User Experience at Mach49, a growth incubator for global businesses. Prior to joining Mach49, Bill was Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has presented his work in user experience at more than 50 national and international conferences, and has published his research in the areas of eye tracking, data visualization, service design, and information design. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research focusing on cognitive demands in the use of navigation systems.

Introduction to Volume 17, Issue 2

For the February 2022 issue, the invited essay is “UX Standards and UX Maturity” by Brian Traynor. He reviews the work of many standards committees, working groups, and documents that are relevant to UX researchers and practitioners. In addition to the essay, this issue includes two methodological research papers—one on personas and the other on […] [Read More]

Introduction to Volume 17, Issue 1

For the November 2021 issue, the invited essay is “Dual Cognitive UXD and Explainable AI” by Karen Cham, Raida Shakiry, and Carl Yates. They describe research in eCommerce and games UX that provides a foundation for dual cognitive, or deep UXD, to understand relationships between biometrics, persuasion, and ethical UX design to support the development […] [Read More]

Introduction to Volume 16, Issue 4

We are sharing an essay by Bill Albert and Jim Lewis titled “The JUS Top 10 Articles: 2005—2021.” The authors provide a summary of the most viewed articles since the inception of the Journal in 2005. An abstract and brief commentary is provided for each article. The first article titled “Labeling and Placement of the […] [Read More]

The JUS Top 10 Articles: 2005–2021

The first issue of the Journal of Usability Studies was published in November 2005 with Avi Parush as the Editor in Chief and an essay by Jakob Nielsen. That means that with the current issue, August 2021, JUS has completed its 16th volume of essays and peer-reviewed articles by and for usability and UX researchers […] [Read More]

Introduction to Volume 16, Issue 3

Our May 2021, invited essay is “The Best of Times for UX Research, the Worst of Times for Usability Research?” by Jason Buhle.  He describes how the landscape of usability and UX research has been changing and provides recommendations for increasing the academic and professional standing of usability research.  In addition to the essay, this […] [Read More]