Articles by Liam O’Brien

Headshot of author Liam O'BrienO’Brien is a Senior User Experience Researcher at Independent Commodity Intelligence Services (ICIS). He has worked across the public and private sectors practicing and training others in a range of usability testing approaches.

Talking About Thinking Aloud: Perspectives from Interactive Think-Aloud Practitioners

Abstract It is widely reported in the literature that intervening during usability testing sessions affects user behavior and compromises the validity of the test. However, this contrasts with the ongoing popularity of Interactive Think-Aloud (ITA) amongst practitioners. We report an in-depth qualitative study that explored this tension between theory and practice through nine interviews with […] [Read More]