Articles by Serena Hillman, PhD

headshot of author Serena HillmanDr. Hillman is a research manager in Microsoft Azure Data. Her team helps drive the future of data and analytics. She has contributed to the HCI discipline with 35+ publications, presenting at conferences such as Grace Hopper, ACM CHI, ACM CSCW, and ACM MobileHCI. She earned a PhD in HCI at Simon Fraser University.

ESUS: Aligning and Simplifying SUS for Enterprise Applications

Abstract Throughout the last few decades, researchers have developed standard usability questionnaires to evaluate usability and present a single score that represents a product’s overall level of ease of use. One of the most notable questionnaires is the System Usability Scale (SUS) (Sauro & Lewis, 2009). However, since the SUS was introduced in 1986, products […] [Read More]