Articles by Melissa Eggleston

headshot of author Melissa EgglestonMs. Eggleston is a doctor of design student at the College of Design at North Carolina State University, where she studies the intersection of trauma and technology. She is a UX designer and researcher with more than 14 years of experience.

Trauma-Informed Design: Leveraging Usability Heuristics on a Social Services Website

Abstract Trauma-informed design and technology have been an important topic of discussion in the last 5 years in user experience. However, little exists to offer practical direction for practitioners applying trauma-informed approaches to websites, apps, and other digital tools. This paper shares an example of applying trauma-informed (TI) principles to a social service agency website […] [Read More]