Volume 16, Issue 4, August 2021

Introduction to Volume 16, Issue 4

We are sharing an essay by Bill Albert and Jim Lewis titled “The JUS Top 10 Articles: 2005—2021.” The authors provide a summary of the most viewed articles since the inception of the Journal in 2005. An abstract and brief commentary is provided for each article.

The first article titled “Labeling and Placement of the Logout Button in Mobile Surveys” is by Shelley Feuer, Brian Falcone, Elizabeth Nichols, Erica Olmsted-Hawala, and Lin Wang. In this article, the authors explore the placement and labeling of logout buttons in the context online surveys using a mobile device. They share the results from two experiments and discuss the implications for the design of mobile-based online surveys.

The second article is by Elizabeth Nichols, Erica Olmsted-Hawala, Sabin Lakhe, and Lin Wang titled “Usability of Access Codes.” The authors explore how access codes are used and the impact of various types of access codes (letters, numbers, and special characters) on the user experience. They share the results from two experiments and provide specific, actionable recommendations for those who need to design access codes.



The JUS Top 10 Articles: 2005–2021

The first issue of the Journal of Usability Studies was published in November 2005 with Avi Parush as the Editor in Chief and an essay by Jakob Nielsen.
That means that with the current issue, August 2021, JUS has completed its 16th volume of essays and peer-reviewed articles by and for usability and UX researchers and practitioners. Counting this issue, that’s 71 essays by leaders in the field and 173 peer-reviewed articles.

On this occasion, we thought we’d check our server stats to find the top 10 articles and essays. As you will see, our readers’ interest is diverse, including topics such as card sorting, electronic medical records, quantitative methods, and even parallax scrolling. We hope you enjoy this special essay, and you find some helpful research that may be useful to you. We also encourage you to explore our entire inventory of articles and essays. [Read More]



Peer-Reviewed Article:
Labeling and Placement of the Logout Button in Mobile Surveys

Shelley Feuer, Brian Falcone, Elizabeth Nichols, Erica Olmsted-Hawala, and Lin Wang

As more people use smartphones to complete web surveys, survey designers are beginning to optimize online questionnaires for limited screen displays, determining which design practices and features can carry over to mobile devices. One such feature is a logout button—an action button that allows users to leave the survey, usually saving their information by default. However, little is known about how the labeling and placement of such buttons affects survey data quality and respondent satisfaction for mobile device users.

We developed the first experiment of a two-experiment laboratory study to explore whether action buttons labeled with text specifying the button’s functionality are more easily interpreted and preferred by the user. [Read More]


Peer-Reviewed Article:
Usability of Access Codes

Access codes are a series of numbers, letters, or characters provided to a user when there is a level of identification required to gain entry to an online service, such as the claim code for an online gift certificate. The challenge with access codes is that they need to be unique enough that someone does not access the wrong information by mistake, and they need to be easy enough to enter so that the user can succeed with reasonable effort. The research presented in this paper aims to identify characteristics of access codes that affect user experience. [Read More]