Bill Albert, Joe Dumas

We are delighted to publish an editorial by Tharon Howard (and many others) on “The UTEST Community: Celebrating 20 Years of a Safe Place for UX Discussions.” In this editorial the authors provide a fascinating history of the UTEST online community, the secrets to its success, and what the UTEST members think about their community. […] [Read More]

Tharon W. Howard, Laurie Gray, Alicia Hatter, Jurek Kirakowski, Dick Miller, Ginny Redish, Maggie Reilly, Carol Righi, Carl Zetie

Article Contents UTEST, the online community of user experience (UX) practitioners and researchers, celebrates its 20th anniversary this year. If you are a member, you know it as a place where you can ask questions, get help and opinions from your UX colleagues, contribute to discussions, find out about potential jobs and interesting non-profit events, […] [Read More]

Philip Kortum, PhD, Claudia Ziegler Acemyan, PhD

Abstract Previous research suggests that the System Usability Scale (SUS) might not be generating usability scores that span the entire measurement range from 0 to 100, particularly at the lower end of the scale. Most published literature has reported study mean scores that are typically above 40. The use of only a subset of the […] [Read More]

Norman E. Youngblood, Susan A. Youngblood

Abstract Website usability reinforces trust in e-government, but at the local level, e-government tends to have usability and accessibility problems. Web portals should be usable, accessible, well coded, and mobile-device-ready. This study applies usability heuristics and automated analyses to assess a state-wide population of county web portals and examines whether population, per capita income, or […] [Read More]