Introduction to Volume 18, Issue 2

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Our February 2023 essay is “Gran Got Tech: Inclusivity and Older Adults” by Robert M. Schumacher.  He describes issues that older adults have with using current digital technologies (the digital divide), why user experience researchers and designers should care, and what might be done.

In addition to the essay, this issue includes two research papers, one on low-tech user experience and one comparing three standardized UX questionnaires.

The first article is “The User Experience of Low-techs: From User Problems to Design Principles,” by Clément Colin and Antoine Martin. Many UX researchers and designers work on high technology problems and solutions, but UX principles can also be applied to low tech. Colin and Martin define low-techs and, from a survey of 396 participants, derive 14 primary UX issues and seven corresponding design principles for low-techs.

The second article is “A Comparison of SUS, UMUX-LITE, and UEQ-S,” by Martin Schrepp, Jessica Kollmorgen, and Jörg Thomaschewski. They investigated the content and measurement properties of common (SUS) and increasingly common (UMUX-LITE and UEQ-S) standardized UX questionnaires.

Published in: in Volume 18, Issue 2,

The Authors

  • James R. (Jim) Lewis, Ph.D

    Dr. Lewis is a Distinguished User Experience Researcher at MeasuringU. He has published influential papers on the assessment of perceived usability and sample size estimation for usability studies and has product experience in the design and evaluation of user interfaces (graphical, spoken, mobile), including having been the lead interaction designer for the product widely regarded as the first smart phone, the Simon. He is on over 90 US patents and has over 100 publications. His five books include Practical Speech User Interface Design and, with Jeff Sauro, Quantifying the User Experience and Surveying the User Experience. In 2021 he was inducted into the Academy of Medicine, Engineering, and Science of Florida.

  • Photo of Bill AbertBill Albert, PhD

    Dr. Albert is Founder and Principal of Greenlight Idea Lab, the only global agency exclusively focused on concept and product validation. Prior to Greenlight Idea Lab, Bill was Senior Vice President and Global Head of Customer Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022), spawning the quantitative movement in UX. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.