All November 2024: Volume 20, Issue 1 articles
Introduction to Volume 20, Issue 1
Our November 2024 essay is “Teaching UX: Amid the Hype of Generative AI,” by Jason Tham. From the perspective of a university faculty member in a technical communication program, the essay tackles institutional concerns, professional expectations, and ethical considerations related to the use of AI in UX education. This issue also includes two research papers: […] [Read More]
Teaching UX: Amid the Hype of Generative AI
Some Background I am a faculty member in a technical communication program at a comprehensive research university. Recently, I have been inundated with questions, concerns, and critiques about the rise of augmentation technologies in writing and design processes, particularly generative artificial intelligence (AI) tools that support chat-based text generation and text-to-image production. I’m sure many […] [Read More]
Response Instability in User Experience Questionnaires
Abstract Surveys are a widely used method for evaluating a product’s user experience. UX surveys include items that ask participants to express their perceptions of various aspects of UX quality including efficiency, learnability, user interface aesthetics, or joy of use. One common item format is a statement to which participants can indicate their level of […] [Read More]
Addressing Usability and Complexity in Procurement of IT Systems
Abstract Procuring a complex IT system is a challenge for public and private organizations regardless of whether they obtain a ready-made or customized solution. Challenges include proper definitions of requirements, technical implementation, and organizational integration. Because many user groups within an organization use these complex IT systems for different tasks, usability is multifaceted. This study […] [Read More]