Articles by Johanna Viitanen
Viitanen, D.Sc.(Tech), is Assistant Professor at Aalto University, Department of Computer Science. Her research field is human-centered health informatics. Her current research interests include usability of health and social care IT systems, human-centered design of eHealth services, patient experience, and usability in IT procurement.
Addressing Usability and Complexity in Procurement of IT Systems
Abstract Procuring a complex IT system is a challenge for public and private organizations regardless of whether they obtain a ready-made or customized solution. Challenges include proper definitions of requirements, technical implementation, and organizational integration. Because many user groups within an organization use these complex IT systems for different tasks, usability is multifaceted. This study […] [Read More]