Articles by Bill Albert
Dr. Albert is Senior Vice President and Global Head of User Experience at Mach49, a
growth incubator for global businesses. Prior to joining Mach49, Bill was Executive
Director of the User Experience Center and Adjunct Professor in Human Factors in
Information Design at Bentley University. He has presented his work in user
experience at more than 50 national and international conferences, and has
published his research in the areas of eye tracking, data visualization, service
design, and information design. He co-wrote (with Tom Tullis) the first book on UX
metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX
Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and
Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User
Experience Studies in 2010. He received his PhD from Boston University. He
completed a post-doc at Nissan Cambridge Basic Research focusing on cognitive
demands in the use of navigation systems.
Introduction to Volume 16, Issue 3
Our May 2021, invited essay is “The Best of Times for UX Research, the Worst of Times for Usability Research?” by Jason Buhle. He describes how the landscape of usability and UX research has been changing and provides recommendations for increasing the academic and professional standing of usability research. In addition to the essay, this […] [Read More]
Introduction to Volume 16, Issue 2
We are delighted to publish an essay by Lesley-Ann Noel and Marcelo Paiva titled “Learning to Recognize Exclusion.” The authors pose critical questions: Who do we exclude in our work as UX researchers and designers, and how do we work toward a more inclusive research and design practice? As part of their essay, the authors […] [Read More]
Introduction to Volume 16, Issue 1
Our November 2020 invited essay is “No Interface? No Problem. Applying Human-Centered Design and HCDAgile to Data Projects,” by Carol Righi. The essay describes the insights of a group of human-centered designers, agilists, data scientists, and other technology enablement practitioners who tackled the question of how to apply the principles and practices of human-centered design […] [Read More]
Introduction to Volume 15, Issue 4
Our August 2020 issue features an essay from Douglas Gillan, “Usability Issues in Human-Robot Interaction.” This essay describes the variety of robots with which humans currently interact and with whom we will interact in the future. To avoid the “productivity paradox” that followed the introduction of computers to the general workplace, it is very important […] [Read More]
Introduction to Volume 15, Issue 3
Our May 2020 issue features an essay from Bernard Rummel, “About Time: A Practitioner’s Guide to Task Completion Time Analysis.” This essay brings together lines of research that he has published in the Journal of Usability Studies, formatted to help practitioners understand how to get more out of time-on-task data collected in usability studies. In […] [Read More]
Introduction to Volume 15, Issue 2
Our February 2020 issue starts with an essay from Gilbert Cockton, “Usability Diverges Media Converges, Design Remerges.” In the essay, he provides a historical perspective on relationships between UX design and other design traditions and approaches, including design theory, creative design practice, design thinking, agile, and service design. In addition to the essay, this issue […] [Read More]
Introduction to Volume 15, Issue 1
We are delighted to publish an essay by Carol Barnum titled “The State of UX Research.” The author discusses the current trends towards faster, informal research studies. She reviews the current state of UX education and questions whether short UX courses are providing students and professionals with the necessary rigor. She also takes a look […] [Read More]