Introduction to Volume 17, Issue 2

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For the February 2022 issue, the invited essay is “UX Standards and UX Maturity” by Brian Traynor. He reviews the work of many standards committees, working groups, and documents that are relevant to UX researchers and practitioners.

In addition to the essay, this issue includes two methodological research papers—one on personas and the other on usability testing.

The first article is “Deriving Personas to Inform HMI Design for Future Autonomous Taxis: A Case Study on User Requirement Elicitation,” by Madeline J Hallewell, Nancy Hughes, David R Large, Catherine Harvey, James Springthorpe, and Gary Burnett. They conducted interviews with taxi users who differed in their usability/accessibility needs to inform the development of eight personas and thirteen scenarios of use for autonomous taxis.

The second article is “Analyzing and Visualizing the Criticality of Issues from Usability Tests,” by Carolina Abrantes, Óscar Mealha, Diogo Gomes, João Paulo Barraca, and Carlos Viana-Ferreira. They present an analytical framework with data visualization schemes to help researchers analyze and present data from usability tests, exemplified with proof-of-concept application to the results of a usability study conducted on a prototype scheduling system.

Published in: in Volume 17, Issue 2,

The Authors

  • Photo of Bill AbertBill Albert, PhD

    Dr. Albert is Founder and Principal of Global UX Partners, a consultancy providing user experience research, design, and strategy services to global businesses. Prior to Global UX Partners, Bill was Senior Vice President and Global Head of User Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.

  • James R. (Jim) Lewis, Ph.D

    Dr. Lewis is a Distinguished User Experience Researcher at MeasuringU. He has published influential papers on the assessment of perceived usability and sample size estimation for usability studies and has product experience in the design and evaluation of user interfaces (graphical, spoken, mobile), including having been the lead interaction designer for the product widely regarded as the first smart phone, the Simon. He is on over 90 US patents and has over 100 publications. His five books include Practical Speech User Interface Design and, with Jeff Sauro, Quantifying the User Experience and Surveying the User Experience. In 2021 he was inducted into the Academy of Medicine, Engineering, and Science of Florida.