Articles by Jarinee Chattratichart
Chattratichart is a senior lecturer at Kingston University, UK. As a lecturer, she enjoys raising students’ awareness of HCI and teaching user interface design, requirements engineering, UML, and database design. As a researcher, her major interest and publications are usability evaluation methods and performance metrics.
Rent a Car in Just 0, 60, 240 or 1,217 Seconds? – Comparative Usability Measurement, CUE-8
Abstract This paper reports on the approach and results of CUE-8, the eighth in a series of Comparative Usability Evaluation studies. Fifteen experienced professional usability teams simultaneously and independently measured a baseline for the usability of the car rental website Budget.com. The CUE-8 study documented a wide difference in measurement approaches. Teams that used similar […] [Read More]