Articles by Danielle Cooley

Ms. Cooley has been working in design research and strategy for 20 years and teaches Content Strategy at Northeastern University’s College of Professional Studies. She runs a bespoke consulting practice, providing services for such organizations as Hyundai, Graco, Equifax, Ascension, and The Federal Reserve Bank of St. Louis. She sometimes tweets @dgcooley.

How Professionals Moderate Usability Tests

Abstract This paper reports how 15 experienced usability professionals and one team of two graduate students moderated usability tests. The purpose of the study is to investigate the approaches to moderation used by experienced professionals. Based on this work, we present our analysis of some of the characteristics that distinguish good from poor moderation. In […] [Read More]