Articles by Chauncey Wilson

Mr. Wilson is a UX Consultant. He has published several books and dozens of articles in UX journals and magazines. He was an adjunct professor at Bentley University and has presented often at UXPA, HFES, STC, APA, and CHI conferences. He received the UXPA Lifetime Achievement Award in 2015.

How Professionals Moderate Usability Tests

Abstract This paper reports how 15 experienced usability professionals and one team of two graduate students moderated usability tests. The purpose of the study is to investigate the approaches to moderation used by experienced professionals. Based on this work, we present our analysis of some of the characteristics that distinguish good from poor moderation. In […] [Read More]