Articles by Carol Barnum

Carol is co-founder and director of user research at UX Firm. She is the author of more than 50 articles and 6 books, including Usability Testing Essentials: Ready, Set…Test! Client projects run the gamut from websites, software and mobile apps, to medical devices and training. Before forming UX Firm, she was a professor at Southern Polytechnic, where she built her first usability lab in 1994.

Invited Essay: The State of UX Research

Introduction I have been a UX researcher for 25 years. I did not come up through the usual degree programs available at the time, such as cognitive psychology and human factors. Rather, I came to the field from technical communication, seeing that there was a role for technical communicators to play in advocating for the […] [Read More]

Overlap, Influence, Intertwining: The Interplay of UX and Technical Communication

Note: In the first part of this essay, Ginny Redish extracts highlights from and builds on her recently-published commentary (Redish, 2010) about the intertwined history of technical communication and user experience. In the second part, Carol Barnum asks deep questions about roles that people with technical communication training have—and could have—within user experience (UX). Part […] [Read More]