Volume 13, Issue 2, February 2018

Introduction to Volume 13, Issue 2, February 2018

Bill Albert and James (Jim) R. Lewis


Invited Essay: Creating a Culture of Self-Reflection and Mutual Accountability

Elizabeth Rosenzweig, Aaron Nathan, Nicholas Manring, and Tejaswini (TJ) Rao Racherla

Unchecked bias is one of the most significant threats to the user experience (UX) field today. In Bill Albert’s (2015) article, “The Fox Guarding the Usability Lab,” he claimed that bias stemming from a “conflict of interest,” in which designers test their own designs, gets in the way of best practices and could irreparably stagnate the growth of this field over time. The issue of bias in modern user research and […] [Read More]


Digital Cross-Channel Usability Heuristics: Improving the Digital Health Experience

Brad Aabel and Dilini Abeywarna

The number of ways consumers of health information access digital content has grown rapidly in recent years. People seek information using various hardware devices (e.g., computer, tablet, phone), which can support multiple digital media platforms (e.g., browser, apps, texting/short message service [SMS], email, social media). This paper proposes a process to identify and prioritize user task and channel relationships with a set of newly developed CC heuristics applied to these priority needs.  […] [Read More


Co-Design Process of a Smart Phone App to Help People With Down Syndrome

Jonathan Lazar, Caitlin Woglom, Jeanhee Chung, Alison Schwartz, Yichuan Grace Hsieh, Richard Moore, Drew Crowley, and Brian Skotko

People with Down syndrome (DS) often have trouble making healthy food choices. This article describes the user-centered design process of developing a smart phone app that could potentially help people with DS make better nutritional decisions when dining out at a restaurant. This work builds on multiple areas of HCI expertise, including user-centered design, interface accessibility for people with DS, and persuasive computing, as well as areas of medical and psychological expertise including nutrition. […] [Read More]


Texting While Walking: Is It Possible With a Smartwatch?

Colton J. Turner, Barbara S. Chaparro, and Jibo He

Smartwatches are quickly becoming a popular complement to smartphones for notifications and activity tracking, yet most lack an effective method for text input. Typing on a smartwatch with an onscreen keyboard was originally thought to be impractical due to the small screen size. As a result, alternative keyboards that use “zoom” features to enlarge key size were developed as a potential solution. However, observed typing speeds with alternative keyboards are slow […] [Read More]