Bill Albert, PhD, James R. (Jim) Lewis, Ph.D

We are delighted to publish an editorial by Elizabeth Rosenzweig, Aaron Nathan, Nicholas Manring, and Tejaswini Rao Racherla titled “Creating a Culture of Self- Reflection and Mutual Accountability.” The authors explore the topic of bias in user research, with a particular focus on UX professionals evaluating their own designs. They argue that potential bias can […] [Read More]

Elizabeth Rosenzweig, Aaron Nathan, Nicholas Manring, Tejaswini (TJ) Rao Racherla

Introduction Unchecked bias is one of the most significant threats to the user experience (UX) field today. In Bill Albert’s (2015) article, “The Fox Guarding the Usability Lab,” he claimed that bias stemming from a “conflict of interest,” in which designers test their own designs, gets in the way of best practices and could irreparably […] [Read More]

Brad Aabel, Dilini Abeywarna

Abstract The number of ways consumers of health information access digital content has grown rapidly in recent years. People seek information using various hardware devices (e.g., computer, tablet, phone), which can support multiple digital media platforms (e.g., browser, apps, texting/short message service [SMS], email, social media). Users expect to be able to access information from […] [Read More]

Jonathan Lazar, Caitlin Woglom, Jeanhee Chung, Alison Schwartz, Yichuan Grace Hsieh, Richard Moore, Drew Crowley, Brian Skotko

Abstract People with Down syndrome (DS) often have trouble making healthy food choices. This article describes the user-centered design process of developing a smart phone app that could potentially help people with DS make better nutritional decisions when dining out at a restaurant. This work builds on multiple areas of HCI expertise, including user-centered design, […] [Read More]

Colton J. Turner, Barbara S. Chaparro, PhD, Jibo He, PhD

Abstract Smartwatches are quickly becoming a popular complement to smartphones for notifications and activity tracking, yet most lack an effective method for text input. Typing on a smartwatch with an onscreen keyboard was originally thought to be impractical due to the small screen size. As a result, alternative keyboards that use “zoom” features to enlarge […] [Read More]