(English) How Professionals Moderate Usability Tests

The Authors

• Rolf Molich
  

  Mr. Molich manages DialogDesign, a small Danish usability consultancy. He conceived and coordinated the Comparative Usability Evaluation (CUE) studies where more than 140 usability professionals evaluated the same applications. He is the co-inventor of the heuristic inspection method (with Jakob Nielsen). He received the UXPA Lifetime Achievement Award in 2014.

• Chauncey Wilson
  

  Mr. Wilson is a UX Consultant. He has published several books and dozens of articles in UX journals and magazines. He was an adjunct professor at Bentley University and has presented often at UXPA, HFES, STC, APA, and CHI conferences. He received the UXPA Lifetime Achievement Award in 2015.

• Carol Barnum
  

  Dr. Barnum is co-founder of UX Firm, a UX research consulting company. She conducts research for clients in all sectors, using a variety of tools and techniques. She is the author of 6 books including Usability Testing Essentials: Ready, Set…Test! (2nd edition.)

• Danielle Cooley
  

  Ms. Cooley has been working in design research and strategy for 20 years and teaches Content Strategy at Northeastern University’s College of Professional Studies. She runs a bespoke consulting practice, providing services for such organizations as Hyundai, Graco, Equifax, Ascension, and The Federal Reserve Bank of St. Louis. She sometimes tweets @dgcooley.

• Steve Krug
  

  Mr. Krug is best known as the author of Don’t Make Me Think: A Common Sense Approach to Web Usability and the usability testing handbook Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. He has taken part in three CUE studies and has always learned a great deal from them.

• Chris LaRoche
  

  Mr. LaRoche is a senior user experience consultant at the Massachusetts Institute of Technology, focusing on researching and evaluating the accessibility & usability of Web sites. He is also a Senior Lecturer at the College of Professional Studies (CPS) at Northeastern University, where he has taught for several decades.

• Beth A. Martin
  

  Ms. Martin began her public sector career in the federal government reference work for human centered design at Usability.gov. In addition to her current role as UX Lead, she has served as an adjunct professor at the University of Virginia, Fairmont State University and at the Maryland Institute College of Art.

• Jonathan Patrowicz
  

  Mr. Patrowicz is a Senior UX Analyst at a Natick, MA based software company. He is involved in both UX design and research, with a penchant for usability testing. He also serves as the Volunteer Chair for the Boston UXPA and has been involved in organizing the last four annual conferences. Patrowicz received his master’s from Bentley University in 2013.

• Brian Traynor
  

  Mr. Traynor is an Associate Professor at Information Design, Mount Royal University. His research interests include Job Performance and Information Comprehension, Design Teaching Methods, and User Attribution of Blame. He spent 20 years in Telecom and IT Technical Communications before returning to an academic environment.