Articles by Beth A. Martin
Ms. Martin began her public sector career in the federal government reference work for human centered design at Usability.gov. In addition to her current role as UX Lead, she has served as an adjunct professor at the University of Virginia, Fairmont State University and at the Maryland Institute College of Art.
How Professionals Moderate Usability Tests
Abstract This paper reports how 15 experienced usability professionals and one team of two graduate students moderated usability tests. The purpose of the study is to investigate the approaches to moderation used by experienced professionals. Based on this work, we present our analysis of some of the characteristics that distinguish good from poor moderation. In […] [Read More]