Articles by Laura Cunningham
Ms. Cunningham is an administrative law judge for the Montana Department of Revenue. Her research interests include rhetorical mediation in government agencies, interdisciplinary communication practices, the ethos of policy-making, and ecofeminist rhetorics.
Rhetorical Grounding and an Agile Attitude: Complex Systems, Multi-Genre Testing, and Service Learning in UX
Abstract This article describes a graduate-level service learning usability project and illustrates the practical tensions generated by increasing complexity in technology design. Although a foundational body of usability research prescribes standards for high-quality test design, such guidelines may not be applicable or practical in a particular context. Usability students and professionals benefit from allowing themselves […] [Read More]