Articles by Charity Tran

Ms. Tran is a Design Strategist for Disney Interactive Labs, specializing in design research and user experience. She received a BA in English with a minor in Web Technology and a Master of Professional Writing degree from the University of Southern California. Her research interests include rhetoric, fan studies, and new media.

Rhetorical Grounding and an Agile Attitude: Complex Systems, Multi-Genre Testing, and Service Learning in UX

Abstract This article describes a graduate-level service learning usability project and illustrates the practical tensions generated by increasing complexity in technology design. Although a foundational body of usability research prescribes standards for high-quality test design, such guidelines may not be applicable or practical in a particular context. Usability students and professionals benefit from allowing themselves […] [Read More]