Articles by Denis Gračanin
Gračanin is an Associate Professor in the Department of Computer Science at Virginia Tech. His research interests are at the intersection of human computer interaction and the Internet of Things (IoT), including the design of and interactions with services for smart built environments (SBEs). He is a senior member of ACM and IEEE and a member of AAAI, APS, ASEE, and SIAM.
UX in E-government Services for Citizens: A Systematic Literature Review
Abstract The importance of user experience for the design, development, and deployment of software products has increased significantly, motivating governments to focus on user experience when designinge-government services. We evaluated the user experience of e-government services from citizens’ perspectives by focusing on citizens’ characteristics and social aspects, which significantly affect their experience with technology. Therefore, […] [Read More]