Articles by Bill Albert, PhD
Dr. Albert is Founder and Principal of Greenlight Idea Lab, the only global agency exclusively focused on concept and product validation. Prior to Greenlight Idea Lab, Bill was Senior Vice President and Global Head of Customer Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022), spawning the quantitative movement in UX. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.
Introduction to Volume 10, Issue 1, November 2014
We are delighted to publish an editorial by Gilbert Cockton on “A Critical, Creative UX Community: CLUF.” In this provocative editorial, Cockton advocates for “a new form of interactive community publication, complementary to JUS, to respond to new creative emphases within human-focused interaction design practices and research.” Cockton refers to this community as “CLUF” or […] [Read More]
Introduction to Volume 9, Issue 4, August 2014
This is an issue you will want to read. It includes three peer-reviewed articles. It opens with a peer-reviewed essay by Randolph Bias, Clayton Lewis, and Douglas Gillan titled, “The Tortoise and the (Soft)ware: Moore’s Law, Amdahl’s Law, and Performance Trends for Human-Machine Systems.” In it, they compare the rapid growth in information technology documented […] [Read More]
Introduction to Volume 9, Issue 3
We are delighted to publish an editorial by Kurt Sillén on “Fast Tracking User Experience Maturity in Corporations—From a Business Perspective.” In this editorial the author shares his experiences in helping move large organizations up the UX maturity ladder. It is particularly insightful to hear his perspective from the business side. He discusses both activities […] [Read More]
Introduction to Volume 9, Issue 2
The editorial leading off this issue is a survey of the state of the user experience (UX) profession in Asia. Zhengjie Liu takes us country by country on a tour of the development and current state of UX. While the growth of the profession came later than it did in the West, the parallels between […] [Read More]
Introduction to Volume 9, Issue 1
We are delighted to publish an editorial by Tharon Howard (and many others) on “The UTEST Community: Celebrating 20 Years of a Safe Place for UX Discussions.” In this editorial the authors provide a fascinating history of the UTEST online community, the secrets to its success, and what the UTEST members think about their community. […] [Read More]
Introduction to Volume 8, Issue 4
We are pleased to publish this special issue of the journal. As the guest editors explain in their introduction, the papers were first presented, in shortened form, at The Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT) held in 2012. The papers focus on early stage development of new technologies to assist the disabled […] [Read More]
Introduction to Volume 8, Issue 3
With this issue we begin a series of editorials and peer-reviewed articles on how user experience methods fit into an Agile development process. We are pleased to have an editorial by Diana DeMarco Brown, author of the 2012 book, Agile User Experience Design: A Practitioner’s Guide to Making It Work. She describes five myths about […] [Read More]