Articles by Bill Albert, PhD
Dr. Albert is Founder and Principal of Greenlight Idea Lab, the only global agency exclusively focused on concept and product validation. Prior to Greenlight Idea Lab, Bill was Senior Vice President and Global Head of Customer Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022), spawning the quantitative movement in UX. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.
[:en]Introduction to Volume 16, Issue 3[:de]Introduction to Volume 16, Issue 3[:]
[:en] Our May 2021, invited essay is “The Best of Times for UX Research, the Worst of Times for Usability Research?” by Jason Buhle. He describes how the landscape of usability and UX research has been changing and provides recommendations for increasing the academic and professional standing of usability research. In addition to the essay, […] Read More about [:en]Introduction to Volume 16, Issue 3[:de]Introduction to Volume 16, Issue 3[:]
[:en]Introduction to Volume 16, Issue 2[:]
[:en] We are delighted to publish an essay by Lesley-Ann Noel and Marcelo Paiva titled “Learning to Recognize Exclusion.” The authors pose critical questions: Who do we exclude in our work as UX researchers and designers, and how do we work toward a more inclusive research and design practice? As part of their essay, the […] Read More about [:en]Introduction to Volume 16, Issue 2[:]
[:en]Introduction to Volume 16, Issue 1[:]
[:en] Our November 2020 invited essay is “No Interface? No Problem. Applying Human-Centered Design and HCDAgile to Data Projects,” by Carol Righi. The essay describes the insights of a group of human-centered designers, agilists, data scientists, and other technology enablement practitioners who tackled the question of how to apply the principles and practices of human-centered […] Read More about [:en]Introduction to Volume 16, Issue 1[:]
Introduction to Volume 15, Issue 4
[:en] Our August 2020 issue features an essay from Douglas Gillan, “Usability Issues in Human-Robot Interaction.” This essay describes the variety of robots with which humans currently interact and with whom we will interact in the future. To avoid the “productivity paradox” that followed the introduction of computers to the general workplace, it is very […] Read More about Introduction to Volume 15, Issue 4
[:en]Introduction to Volume 15, Issue 3[:]
[:en] Our May 2020 issue features an essay from Bernard Rummel, “About Time: A Practitioner’s Guide to Task Completion Time Analysis.” This essay brings together lines of research that he has published in the Journal of Usability Studies, formatted to help practitioners understand how to get more out of time-on-task data collected in usability studies. […] Read More about [:en]Introduction to Volume 15, Issue 3[:]
[:en]Introduction to Volume 15, Issue 2[:]
[:en] Our February 2020 issue starts with an essay from Gilbert Cockton, “Usability Diverges Media Converges, Design Remerges.” In the essay, he provides a historical perspective on relationships between UX design and other design traditions and approaches, including design theory, creative design practice, design thinking, agile, and service design. In addition to the essay, this […] Read More about [:en]Introduction to Volume 15, Issue 2[:]
[:en]Introduction to Volume 15, Issue 1[:]
[:en] We are delighted to publish an essay by Carol Barnum titled “The State of UX Research.” The author discusses the current trends towards faster, informal research studies. She reviews the current state of UX education and questions whether short UX courses are providing students and professionals with the necessary rigor. She also takes a […] Read More about [:en]Introduction to Volume 15, Issue 1[:]