Articles by Joanie Ouellet

photo of authorMs. Ouellet completed her Master of Arts in Human Computer Interaction at Carleton University. She is now a User Experience Researcher for the Government of Canada.

Cultural and Linguistic Variables in Usability Testing: A Canadian Evaluation of International Students

Abstract More than 1 in 5 Canadians are immigrants. While industries and public services in the country interact with users of diverse backgrounds, it is unclear how the cultural and linguistic backgrounds of users influence their perceived usability of services. We conducted a usability test of the website of Immigration, Refugee and Citizenship Canada (IRCC) […] [Read More]