Articles by Susan L. Hura
Dr. Hura is CEO of discourse.ai, which provides a platform to create intelligent customer conversations. Her consultancy, SpeechUsability, focuses on collecting user feedback to deliver intuitive and appealing voice interactions. Susan served as co-chair of the SpeechTEK conference 2008-2016, and she is Past President of the Association of Voice Interaction Design.
Usability Testing of Spoken Conversational Systems
The philosophy behind usability testing for speech-enabled systems is shared with general usability practices, but many usability practitioners have little or no experience testing speech interfaces, and the specific techniques required for collecting valid and reliable data are not widely understood. Spoken language and conversation have a number of properties that should influence the methods […] [Read More]