Articles by Morten Hertzum

Dr. Hertzum is a professor of Information Science at University of Copenhagen. His research interests include human-computer interaction, computer supported cooperative work, information seeking, and healthcare informatics. He is co-editor of the book Situated Design Methods (MIT Press, 2014) and has published a series of papers about usability evaluation methods.

Three Contexts for Evaluating Organizational Usability

Abstract Organizational usability is about the match between the user and the system, between the organization and the system, and between the environment and the system. While the first of these matches can, to a large extent, be evaluated in the lab, the two others cannot. Organizational usability must instead be evaluated in situ, that […] [Read More]

Usability Testing: Too Early? Too Much Talking? Too Many Problems?

Abstract Usability testing has evolved in response to a search for tests that are cheap, early, easy, and fast. In addition, it accords with a situational definition of usability, such as the one propounded by ISO. By approaching usability from an organizational perspective, this author argues that usability should (also) be evaluated late when the […] [Read More]