Articles by Michael Hughes
Michael Hughes has a Masters degree in Technical and Professional Communication from Southern Polytechnic State University and a PhD in Instructional Technology from the University of Georgia. He has worked in all aspects of usability as a test facilitator, a consultant, and as a user experience designer. He is currently a User Experience Design Lead for CheckFree Corporation where he administers its User Experience Research and Design Center and participates as an active designer in new product development.
A Pattern Language Approach to Usability Knowledge Management
Abstract Knowledge gained from usability testing is often applied merely to the immediate product under test and then forgotten—at least at an organizational level. This article describes a usability knowledge management system (KMS) based on principles of pattern language and use-case writing that offers a way to turn lessons learned from usability testing into organizational […] [Read More]