Articles by Masaaki Kurosu

Mr. Kurosu is a Professor Emeritus at the Open University of Japan and is an Emeritus President of HCD-Net. He was a professor at the Open University of Japan, National Institute of Multimedia Education, and Shizuoka University. He had formerly worked for Hitachi Ltd.

Nigel Bevan and Concepts of Usability, UX, and Satisfaction

Abstract Through the standardization of ISO 13407:1999, I became acquainted with Nigel Bevan at ISO TC159/SC4/WG6 meetings. During those meetings and at various conferences (including UPA, now UXPA, and HCI International), we discussed the concept of satisfaction, usability, and later, UX. The model of quality characteristics that I proposed in 2015 (Figure 1) had become […] [Read More]