Articles by James Miller, PhD

Dr. Miller is a principal member of the Technical Staff at AT&T Labs, Inc. He is responsible for the development and testing of consumer-facing e-commerce Web pages and sites that provide online support for those products. He is also responsible for the development of interactive voice response and speech systems.

Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale

Abstract The System Usability Scale (SUS) is an inexpensive, yet effective tool for assessing the usability of a product, including Web sites, cell phones, interactive voice response systems, TV applications, and more. It provides an easy-to-understand score from 0 (negative) to 100 (positive). While a 100-point scale is intuitive in many respects and allows for […] [Read More]