Articles by Gerry Gaffney

Mr. Gaffney is a UX consultant in Melbourne, Australia, where he established his company, Information and Design (, in 1991. He is co-author with Caroline Jarrett of Forms That Work: Designing Web Forms for Usability. He has lectured on user-centered design at Swinburne University in Melbourne and has presented at numerous UX conferences. He is a former Managing Editor of UXPA's User Experience magazine, and former Director of Publications at UXPA. He has been running the User Experience podcast ( since 2006.

The Revolution Will Not Be Handheld

Introduction For those working in UX through the past several years, the shift from desktop to mobile has seemed a major event. No longer are our devices clearly situated. Instead they travel with us. “Technology is now an appendage—always available in every moment of time, anywhere” (Holtzblatt & Beyer, 2017, p. 7). The shift has […] [Read More]