Articles by Erin Friess

Erin Friess is an assistant professor of Technical Communication at the University of North Texas. She empirically researches workplace decision-making, user-centered design, and politeness theory, and has published in several technical communication and design journals. She earned her PhD in Rhetoric from Carnegie Mellon University.

Discourse Variations Between Usability Tests and Usability Reports

Abstract While usability evaluation and usability testing has become an important tool in artifact assessment, little is known about what happens to usability data as it moves from usability session to usability report. In this ethnographic case study, I investigate the variations in the language used by usability participants in user-based usability testing sessions as […] [Read More]