Articles by Michael Hughes

Michael Hughes has a Masters degree in Technical and
Professional Communication from Southern Polytechnic
State University and a PhD in Instructional Technology
from the University of
Georgia. He has worked in
all aspects of usability as a
test facilitator, a consultant,
and as a user experience
designer. He is currently a
User Experience Design
Lead for CheckFree
Corporation where he
administers its User
Experience Research and
Design Center and
participates as an active
designer in new product development.

A Pattern Language Approach to Usability Knowledge Management

Abstract Knowledge gained from usability testing is often applied merely to the immediate product under test and then forgotten—at least at an organizational level. This article describes a usability knowledge management system (KMS) based on principles of pattern language and use-case writing that offers a way to turn lessons learned from usability testing into organizational […] [Read More]