Articles by Chris LaRoche

Mr. LaRoche is a senior user experience consultant at the Massachusetts Institute of Technology, focusing on researching and evaluating the accessibility & usability of Web sites. He is also a Senior Lecturer at the College of Professional Studies (CPS) at Northeastern University, where he has taught for several decades.

How Professionals Moderate Usability Tests

Abstract This paper reports how 15 experienced usability professionals and one team of two graduate students moderated usability tests. The purpose of the study is to investigate the approaches to moderation used by experienced professionals. Based on this work, we present our analysis of some of the characteristics that distinguish good from poor moderation. In […] [Read More]