Toward Total Experience: A UX Framework for Analyzing Experience Concepts

• Hanna Mikkonen

  University of Jyväskylä

  Author

• Johanna Silvennoinen

  University of Jyvaskyla

  Author

Understanding different experience concepts has been vital in human-computer interaction (HCI) research. Within one interaction context, a human can participate in user experience, customer experience, employee experience, and brand experience. Although these concepts form a broader landscape, this paper focused specifically on conceptualizing user experience as a basis for future work. Conceptual engineering further articulated the concept of total experience (TX), describing how different experience concepts affecting technology experiences may converge. Establishing a UX framework ensured a coherent and theoretically grounded foundation upon which the authors built the concept of total experience. The authors developed the conceptual analysis framework of UX dimensions in a systematic mapping study to identify the main UX dimensions, which included internal state, experience form, quality, intensity and unity, goals, technology, context, and temporality. Addressing total experience in technology experience research provides a broader understanding of how experiences form and can be utilized to increase predictability in experience design.

• Full Text

1. Hanna Mikkonen, University of Jyväskylä

   Mikkonen, M.Sc. (Econ.), is a Doctoral Researcher at the University of Jyväskylä, specializing in experience concepts. Beyond her academic work, she is employed in the IT sector as a Functional Consultant, providing practical insight into how digital systems are designed, deployed, and experienced in real organizational contexts.

2. Johanna Silvennoinen, University of Jyvaskyla

   A Senior Lecturer of Cognitive Science (University of Jyväskylä, Finland), Silvennoinen focuses on cognitive and affective processes in HCI, especially on predictability of experience design, aesthetics, deceptive design, and human-AI co-creation. She is the vice-chair of SIGCHI Finland and an executive committee member of the Experience Research Society.