Vol. 21 No. 4 (2026)

August 2026 --Essay: “The Evolving Language of UX and CX: Why Terminology Matters,” by J. Fox. Papers: “Toward Total Experience: A UX Framework for Analyzing Experience Concepts,” by H. Mikkonen & J. Silvennoinen; “Assessing Perceived Usability: Different Types of Hospital Discharge Instructions for College Students,” by M. Roy, C. Aceyman, & P. Kortum.