Articles by Mei Lu
Mei Lu has over 20 years of experience in User Experience research. She is currently a UX Research Lead at Google, working on the Design for All team.
A Scale to Assess Consumer Perceptions of Technology Product Inclusivity: Development and Validation
Abstract Consumers are increasingly loyal to brands that are inclusive of them and their values, which promotes a sense of belonging. The goal of inclusive design is to design for the widest population possible; however, technology product inclusivity is a multifaceted concept that reflects consumer experience with a product, perceptions of trust, and ways to […] Read More about A Scale to Assess Consumer Perceptions of Technology Product Inclusivity: Development and Validation