Articles by Jen Hocko

Jen has been a web developer, technical writer, and interaction designer at both large and small organizations. She has an M.S. in Human Factors from Bentley University and works at MathWorks, where she manages a team that focuses on improving the usability of both custom-built and procured business software.

User-Centered Design in Procured Software Implementations

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Abstract Beginning in 2008, the author’s IT department started looking at Commercial Off-The-Shelf (COTS) products as an alternative to custom developed applications. Over the next two years, the company would transition from a “build” to “buy” philosophy, and it would be necessary to evolve the role of usability specialists to help incorporate user-centered design practices […] [Read More]