Articles by Bill Albert

Bill Albert is Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He is Co-Editor in Chief of the Journal of Usability Studies. Prior to joining Bentley, he was Director of User Experience at Fidelity Investments. He has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research.

Introduction to Volume 13, Issue 4

We are delighted to publish an editorial by Marc Hassenzahl titled “A Personal Journey Through User Experience.” The author explores the relationship between function, beauty, and pleasure in product design from a historical perspective. In his essay, he argues that many in the usability community have historically neglected the importance of hedonics in our research […] [Read More]

Introduction to Volume 13, Issue 3

For our May 2018 issue, we start with an invited essay from Jeff Kelley on the origins of the Wizard of Oz (WoZ) prototyping methodology in the lab directed by one of the fathers of modern human factors engineering—Alphonse Chapanis.  Widely regarded as the originator of the WoZ method, in his essay, “Wizard of Oz […] [Read More]

Introduction to Volume 13, Issue 2

We are delighted to publish an editorial by Elizabeth Rosenzweig, Aaron Nathan, Nicholas Manring, and Tejaswini Rao Racherla titled “Creating a Culture of Self- Reflection and Mutual Accountability.” The authors explore the topic of bias in user research, with a particular focus on UX professionals evaluating their own designs. They argue that potential bias can […] [Read More]

Introduction to Volume 13, Issue 1

For our November 2017 issue, we start with an invited essay from Bill Gribbons on “Is It Time to Drop the ‘U’ (From UX)?”  In this thoughtful and provocative contribution, he argues for and considers the potential consequences of changing the way we refer to our field—specifically, changing from “User Experience” to “Experience Design.” In […] [Read More]

Introduction to Volume 12, Issue 4

We are delighted to publish an editorial by Susan Hura titled “Usability Testing of Spoken Conversational Systems.” She provides valuable insights around the evaluation of voice interface systems. She describes specific issues around evaluating voice interfaces that are in an early stage of development, such as the use of “Wizard of Oz” testing. Her comprehensive […] [Read More]

Introduction to Volume 12, Issue 3, May 2017

For our May 2017 issue, Gerry Gaffney has contributed an editorial on “The Revolution Will Not Be Handheld.”  He provides a thoughtful essay about user experience research and design when there are no screens–think voice, Internet of Things, and robots. In addition to the editorial, this issue includes three research papers, two on variants of […] [Read More]

Introduction to Volume 12, Issue 2, February 2017

We are delighted to publish an editorial by Dr. Philip Kortum titled “Has Human Factors and Usability Lost Its Mojo?” In his editorial Kortum argues that our work user experience and human factors has not lived up to its potential. He provides many examples spanning web design, software, automotive, and medical fields where we as […] [Read More]

Introduction to Volume 12, Issue 1, November 2016

For our November issue, Dr. Jeff Sauro has contributed an editorial on “The Challenges and Opportunities of Measuring the User Experience.” Dr. Sauro provides a breakdown of the steps needed to start a corporate program in quantifying the user experience, including the identification of key performance indicators and identification of top tasks. He also addresses […] [Read More]