Articles by Bill Albert

Bill Albert is Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He is Co-Editor in Chief of the Journal of Usability Studies. Prior to joining Bentley, he was Director of User Experience at Fidelity Investments. He has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research.

Introduction to Volume 12, Issue 3, May 2017

For our May 2017 issue, Gerry Gaffney has contributed an editorial on “The Revolution Will Not Be Handheld.”  He provides a thoughtful essay about user experience research and design when there are no screens–think voice, Internet of Things, and robots. In addition to the editorial, this issue includes three research papers, two on variants of […] [Read More]

Introduction to Volume 12, Issue 2, February 2017

We are delighted to publish an editorial by Dr. Philip Kortum titled “Has Human Factors and Usability Lost Its Mojo?” In his editorial Kortum argues that our work user experience and human factors has not lived up to its potential. He provides many examples spanning web design, software, automotive, and medical fields where we as […] [Read More]

Introduction to Volume 12, Issue 1, November 2016

For our November issue, Dr. Jeff Sauro has contributed an editorial on “The Challenges and Opportunities of Measuring the User Experience.” Dr. Sauro provides a breakdown of the steps needed to start a corporate program in quantifying the user experience, including the identification of key performance indicators and identification of top tasks. He also addresses […] [Read More]

Introduction to Volume 11, Issue 4, August 2016

Journal of Usability Studies – Editors in Chief We are delighted to publish an editorial by Dana Chisnell titled “Democracy Is a Design Problem.” In her editorial Chisnell begins by describing the 2000 Election in the US, specifically how the design of the ballot in Palm Beach County may have impacted the presidential election. Chisnell […] [Read More]

Introduction to Volume 11, Issue 2, February 2016

It is with great pleasure that I welcome Jim Lewis as the new Co-editor in Chief of the Journal of Usability Studies. Jim comes to JUS with an amazing breadth of experience in usability and user experience research. Currently, Jim is a Senior Human Factors Engineer at IBM, where he has worked since 1981. Jim […] [Read More]

Introduction to Volume 11, Issue 1, November 2015

It is with mixed emotions that I say goodbye to Joe Dumas, the co-editor in chief of the Journal of Usability Studies. This is Joe’s last issue, after 5 years as co-editor. His contribution has been immense and far too impactful for me to describe in a few words. I can simply say that JUS […] [Read More]

Introduction to Volume 10, Issue 3, May 2015

Our editorial for this issue, by Bill Albert, is “The Fox Guarding the Usability Lab.” In it, Bill criticizes the practice of usability testing your own design. Design agencies, who are hired to design digital products, and User Experience (UX) researchers who follow this practice put themselves in a conflict of interest that can result […] [Read More]

The Fox Guarding the Usability Lab

The idiom of “don’t let the fox guard the hen house” warns us about the potential danger of giving someone responsibility for overseeing something that he or she shouldn’t be involved with, particularly when there is an inherent interest in the outcome. Unfortunately, that idiom is all too fitting in the world of user experience […] [Read More]