Articles by Talya Miron-Shatz

Prof. Miron-Shatz is an Associate Professor at the Ono Academic College, Israel, and a visiting researcher at Cambridge University. She has a PhD in social psychology from the Hebrew University in Jerusalem, was a researcher at Princeton University, and taught at Wharton. She consults the industry on her research topics: patient comprehension, behavior change, and digital health.

The Cross-Sequential Approach: A Short-Term Method for Studying Long-Term User Experience

Abstract We propose a novel cross-sequential approach to accelerating the collection of user feedback while providing a broad perspective by analyzing samples of users at various stages of service and product experience. User experience changes over time as the relationship between user and product evolves. Understanding temporal changes is important for designing positive long-term user […] [Read More]