Articles by Asma Aldrees

Aldrees is a Ph.D. student in the Department of Computer Science at Virginia Tech with an interest in human computer interaction and user experience. Her research expertise includes user needs analysis, usability testing, implementation evaluation, iterative prototyping, and design thinking. Her Ph.D. research focuses on evaluating users’ behaviors toward e-government.

UX in E-government Services for Citizens: A Systematic Literature Review

Abstract The importance of user experience for the design, development, and deployment of software products has increased significantly, motivating governments to focus on user experience when designinge-government services. We evaluated the user experience of e-government services from citizens’ perspectives by focusing on citizens’ characteristics and social aspects, which significantly affect their experience with technology. Therefore, […] [Read More]