Articles by Karen Cham

Prof. Cham has over 25 years of experience in digital product and service design and the digital transformation of human factors. Clients include EY, Which?, FDM, TopShop, and NHS. She is an international UX keynote speaker and competition judge, and for the University of Brighton, she led the first UK5G testbed for product and service development. She is on the Board of the UK Govts pension scheme with 12m users advising on CX and Fintech transformation.