(English) Analyzing and Visualizing the Criticality of Issues from Usability Tests

The Authors

• Carolina Abrantes, MA
  

  Ms. Abrantes is a UX researcher and designer at GoTelecom. She has completed two research fellowships at DigiMedia research center, the SmartEntercom R&D project, aimed to optimize human interaction in the context of organizations, and the CallBoB project, addressing issues related to conversational interfaces.

• Óscar Mealha
  

  Dr. Mealha is a full Professor at the Dep. of Communication and Art, University of Aveiro, Portugal. He develops research at DigiMedia Research Centre in the context of "Knowledge Media and Connected Communities" with several projects, masters, and doctoral supervisions, publications on UX/usability design and evaluation, and visualization of interaction/info-communication activity.

• Diogo Gomes
  

  Dr. Gomes holds a bachelor's in computers and Telematics Engineering (2003) and PhD in Telecommunications (2009) from the University of Aveiro where he currently is an Assistant Professor. He has participated in several EU projects, being the coordinator of H2020-5GASP. His research interests are Applications and Services for Telecommunications.

• João Paulo Barraca
  

  Dr. Barraca is an Assistant Professor at the University of Aveiro, and he conducts research at the Telecommunications Institute. His research interests include security and protocols for future communication environments, with a focus in services for SDN and IoT.

• Carlos Viana-Ferreira
  

  Dr. Viana-Ferreira holds an MSc degree in Computers and Telematics Engineering and a PhD in Computer Science. Since 2017, he has been the Innovation Director of GoContact, being responsible for managing R&D projects. In the last 10 years, as researcher, software developer, or manager, he has been involved in several EU funded projects.