Introduction to Volume 19, Issue 4

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Our August 2024 essay is “Why UX Professionals Need to Care About Product-Market Fit,” by Bill Albert. The essay describes what product-market fit (PMF) is and how UX research and practice can contribute to achieving PMF.

This issue also includes two research papers. One is on simulated user experiences in self-driving cars, and the other is on a tool for reporting violent events in healthcare settings.

The first article is “Enhancing Work and Entertainment Experience During Automated Driving: A Study in Interior Design,” by Michaela Teicht, Particia Haar, and Arnd Engeln. The authors compared user experiences in self-driving cars in which humans’ primary tasks will be working or consuming entertainment in classic and innovative automotive interiors.

The second article is “Assessing SPARS’ Usability: An Aggregate Reporting Tool for

Workplace Violence,” by Meagan Foster, Chao-Chin Liu, Amy C. Cole, Karthik Adapa, Nancy Havill, and Lukasz Mazur.  The authors evaluated a novel approach to increasing the reporting of workplace violence events in healthcare settings in the US, many of which currently go unreported.

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The Authors

  • James R. (Jim) Lewis, Ph.D

    Dr. Lewis is a Distinguished User Experience Researcher at MeasuringU. He has published influential papers on the assessment of perceived usability and sample size estimation for usability studies and has product experience in the design and evaluation of user interfaces (graphical, spoken, mobile), including having been the lead interaction designer for the product widely regarded as the first smart phone, the Simon. He is on over 90 US patents and has over 100 publications. His five books include Practical Speech User Interface Design and, with Jeff Sauro, Quantifying the User Experience and Surveying the User Experience. In 2021 he was inducted into the Academy of Medicine, Engineering, and Science of Florida.

  • Photo of Bill AbertBill Albert, PhD

    Dr. Albert is Founder and Principal of Global UX Partners, a consultancy providing user experience research, design, and strategy services to global businesses. Prior to Global UX Partners, Bill was Senior Vice President and Global Head of User Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.