Introduction to Volume 19, Issue 3

by ,

Peer-reviewed Article

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Our May 2024 essay is “Global-Local Dynamics: Strategies for Cross-Cultural UX Design in a Globalized World,” by Apala Lahiri Chavan and Revathy Sivasubramaniam. The essay describes the contestation, homogenization, and hybridization (CHH) framework to guide global design strategies.

This issue also includes two research papers: one on trauma-informed design, and the other on augmented reality.

The first article is “Trauma-Informed Design: Leveraging Usability Heuristics on a Social Services Website,” by Melissa Eggleston and Lesley-Ann Noel. The authors describe how usability heuristics can be applied for the purpose of improving the design of online experiences to be consistent with trauma-informed care principles.

The second article is “Augmented Reality (AR) Lenses: User Experience on Snapchat,” by Anna Ortega, Stefan Stumpp, and Tobias Knopf.  The authors conducted usability tests to assess the user experience of three different generic branded AR lenses.

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The Authors

  • Photo of Bill AbertBill Albert, PhD

    Dr. Albert is Founder and Principal of Global UX Partners, a consultancy providing user experience research, design, and strategy services to global businesses. Prior to Global UX Partners, Bill was Senior Vice President and Global Head of User Experience at Mach49, a growth incubator for global businesses, and Executive Director of the User Experience Center and Adjunct Professor in Human Factors in Information Design at Bentley University. He has more than 20 peer-reviewed publications and has presented his work in user experience at more than 50 national and international conferences. He co-wrote (with Tom Tullis) the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting UX Metrics (third edition published in 2022). He also co-wrote (with Tom Tullis and Donna Tedesco) Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. He received his PhD from Boston University. He completed a post-doc at Nissan Cambridge Basic Research with a focus on cognitive demands in the use of navigation systems.

  • James R. (Jim) Lewis, Ph.D

    Dr. Lewis is a Distinguished User Experience Researcher at MeasuringU. He has published influential papers on the assessment of perceived usability and sample size estimation for usability studies and has product experience in the design and evaluation of user interfaces (graphical, spoken, mobile), including having been the lead interaction designer for the product widely regarded as the first smart phone, the Simon. He is on over 90 US patents and has over 100 publications. His five books include Practical Speech User Interface Design and, with Jeff Sauro, Quantifying the User Experience and Surveying the User Experience. In 2021 he was inducted into the Academy of Medicine, Engineering, and Science of Florida.