All February 2024: Volume 19, Issue 2 articles

Introduction to Volume 19, Issue 2

Our February 2024 essay is “Designing for Trust: The Crucial Role in Digital User Experiences,” by Vandhana Bhaskaran. The essay describes the importance of designing for trust to create user experiences that establish sustainable customer relationships. This issue also includes two research papers, both on adaptations of well-known standardized UX questionnaires (SUS and UEQ).  The […] [Read More]

Designing for Trust: The Crucial Role in Digital User Experiences

“Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don’t; rather, trust is a pragmatic, tangible, actionable asset that you can create.” – Stephen Covey In today’s ever-evolving, dynamic social landscape, characterized by rapidly changing expectations and the influence of emerging technologies, few enduring traits […] [Read More]

ESUS: Aligning and Simplifying SUS for Enterprise Applications

Abstract Throughout the last few decades, researchers have developed standard usability questionnaires to evaluate usability and present a single score that represents a product’s overall level of ease of use. One of the most notable questionnaires is the System Usability Scale (SUS) (Sauro & Lewis, 2009). However, since the SUS was introduced in 1986, products […] [Read More]

Generalized User Experience Questionnaire (UEQ-G): Holistic Measurement of Multimodal UX  

Abstract The User Experience Questionnaire (UEQ) is a commonly used tool for measuring product experience. This study covers extending the UEQ to measure multimodal experiences that include both product and service experiences. Currently, no questionnaires measure holistic user experiences, including pragmatic and hedonic qualities, for both product and service experiences. Through three study phases, we […] [Read More]

Editors’ Introduction to Commentary About, and Author Response for, “Talking About Thinking Aloud”

“There is, of course, nothing scandalous about divisions of opinion among scientists. This is a condition for scientific progress” (Grove, 1989, p. 133). Although it is rare in the history of JUX, on a few occasions we have received a commentary on a published article. When we believe a commentary will be of interest to […] [Read More]

Letter to the Editors of JUX

I appreciate that JUX is publishing papers by promising young UX professionals, such as “Talking About Thinking Aloud: Perspectives from Interactive Think-Aloud Practitioners,” by Liam O’Brien and Stephanie Wilson, in Volume 18, Issue 3, of the Journal of User Experience. The authors of this article are clear about what they did; for example, they interviewed […] [Read More]

Response to Commentary on “Talking About Thinking Aloud”

We would like to thank the Editors for the opportunity to respond to the interesting points raised by Rolf Molich. We have a great deal of respect for Mr. Molich and his contributions to the field over many years, especially his work on the Comparative Usability Evaluation studies (CUE). In our paper, “Talking About Thinking […] [Read More]