Articles by Susan A. Youngblood

Dr. Youngblood is an assistant professor in Auburn University’s Department of English, teaching in the Master of Technical and Professional Communication program. Her research addresses accessibility, vulnerability, and competing needs in communication, particularly in online environments.

User Experience and Accessibility: An Analysis of County Web Portals

Abstract Website usability reinforces trust in e-government, but at the local level, e-government tends to have usability and accessibility problems. Web portals should be usable, accessible, well coded, and mobile-device-ready. This study applies usability heuristics and automated analyses to assess a state-wide population of county web portals and examines whether population, per capita income, or […] [Read More]