Articles by Steve Krug

Mr. Krug is best known as the author of Don’t Make Me Think: A Common Sense Approach to Web Usability and the usability testing handbook Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. He has taken part in three CUE studies and has always learned a great deal from them.

How Professionals Moderate Usability Tests

Abstract This paper reports how 15 experienced usability professionals and one team of two graduate students moderated usability tests. The purpose of the study is to investigate the approaches to moderation used by experienced professionals. Based on this work, we present our analysis of some of the characteristics that distinguish good from poor moderation. In […] [Read More]